Frequently Asked Questions
Q: How often should my organization host a wellness event?
A: Wellness should not just be a one time event. Ongoing wellness programs help employees adjust behaviors and make healthy lifestyle changes. To recognize the true cost savings of offering wellness programs, a company must evaluate specific claim data annually.
Q: How many nurses will you send to a wellness clinic?
A: Your Synergy Wellness Account Executive will work with you to ensure you are aware of how many staff members will be needed to successfully execute the event.
Q: What is required of my organization if I am hosting a wellness event (i.e. tables, chairs, electricity)?
A: We provide a turn-key program, including the staff, necessary paperwork, and supplies, etc. We bring everything with us the day of the clinic and remove it all, including medical waste, upon completion of the clinic. We do require the site to provide adequate space, tables, chairs, waste baskets, and electrical outlets (not applicable for all screenings).
Q: Is fasting required for any of the screenings?
A: Participants do not have to fast for total cholesterol and HDL cholesterol testing. However, triglycerides and glucose levels can increase markedly after eating. For accurate triglyceride and glucose screening results, patients should fast for at least 8 hours before the fingerstick. Because LDL is calculated using a formula that includes the triglyceride result, for accurate LDL results, fasting is required.
Q: How long does it take to screen one person, on average?
A: This depends on the type of screening being administered and equipment being used. Combination programs in which we offer multiple screenings on the same day will also impact how long it will take for individuals to complete the entire process. On average the basic screening takes 12 minutes, start to finish. Your Synergy Wellness Account Executive will be able to provide the specifics based on the types of screenings you're interested in.
Q: Will my insurance cover the cost of the screening?
A: Generally, insurance does not cover screening costs. We encourage you to check with your particular health plan to see if any allowance might exist for these types of screenings.
Q: How accurate are our results?
A: Our machines have been certified by the Cholesterol Reference Method Laboratory Network (CRMLN). This certification validates that the system meets the gold standards for accuracy and reproducibility developed by the Centers for Disease Control and Prevention (CDC) for the measurement of total and HDL cholesterol, consistent with the National Cholesterol Education Program (NCEP) analytic goals. You can be confident that Synergy Wellness delivers quality lab accurate results that you can trust.
Q: In general, how long does it take to receive the results from a health screening?
A: Individual participant results for finger-stick screenings are given within minutes of the actual test being performed. PSA and any venous blood draw results can take up to one week to reach the participant.
Q: What kind of information will be contained in the report?
A: The aggregate reports are customized to meet each company’s individual needs. A typical report will be broken down by; age, gender, location, and categories of the individual tests. Contact your account executive for a sample report.
Q: My Company has multiple locations all over the nation. Can Synergy wellness provide worksite wellness solutions at all of our locations?
A: Yes. We will with you to all of your locations scheduled.
Q: Can we invite spouses and dependents to take advantage of our worksite wellness programs?
A: Yes, Synergy Wellness is happy to accommodate spouses and dependents as part of an employer sponsored worksite wellness program. Our programs and services address the preventive health needs of an adult population the only requirement is that all attendees are 18 years and older.
Q: Many of our employees work in field or home offices. Will they be able to participate in the worksite wellness program too?
A: Yes. For participants that live or work remotely or if they are just sick on the day of the screening we offer a voucher program. Participants can take the voucher to any LabCorp and receive the same screening at no cost to them. Please contact us for more details.
Q: Can you accommodate participants that want to go to their personal physician?
A: Yes, Synergy Wellness will provide a Physician Form that participants can take to their doctor. Their physician will fill out the form and submit it to us and we will send the participant one of our customized reports.
Q: I would like to know which of our employees have the highest health risks. Would Synergy wellness be able to tell me which employees present the greatest risk?
A: Unfortunately no. While we do provide robust aggregate reporting that assists with the identification of employees health risks, Synergy Wellness must protect the privacy and confidentiality of your employees by ensuring that all of our reporting services adhere to all HIPAA regulations and requirements. No protected health information can be released.
Q: We would like to hold an onsite screening and onsite flu shot clinic at the same time. Is this possible?
A: Yes, Synergy wellness is happy to accommodate "combination" events that support multiple health promotion services and programs at the same time and at the same location. Our account executives will help design a worksite wellness event that is tailored to meet the unique needs of your employee population.